Help Center

Frequently asked questions

Everything you need to know about Air Queen masks, shipping, orders, and more. Can’t find your answer? Just email us.

😷 About the Products
What makes Air Queen masks different?
Air Queen masks filter using a nanofiber web — a fine physical mesh — rather than an electrostatic charge. Charge-based filters lose efficiency once humidity builds up; nanofiber filtration is mechanical, so it holds for up to 24 hours even in contact with moisture. The structure also blocks more than 90% of UV and keeps the mask featherlight at about 4.38g. Learn how it works →
Does humidity reduce the filtration?
No. Because the filtration comes from the physical fiber structure rather than a static charge, moisture from your breath does not degrade it the way it does with conventional charged filters.
Are Air Queen masks certified?
Yes. The Essential is an FDA-registered barrier face covering, and the Breeze is FDA-cleared as a surgical mask and separately EU CE FFP2 certified by TUV Rheinland. All masks are made in Korea by LEMON Co.
Which mask should I choose?
For everyday wear, the Essential nanofiber mask is the default pick. For the highest certified protection or travel, choose the Breeze. For hot, humid days, the breathable KF-AD is ideal. See the full guide →
Do you sell sanitary pads too?
Yes. Air Queen’s feminine-care line uses a patented breathing backsheet with organic cotton, SGS certified and made in Korea. Explore the pads →
✈️ Shipping & Delivery
How long does delivery take?
Orders ship from Seoul via FedEx Express and typically arrive within 4-6 business days, depending on your location and local customs processing.
Will I have to pay customs or duties?
No. We ship DDP (Delivered Duty Paid), so all import duties and taxes are paid upfront and included in your price. Nothing extra to pay on delivery. More on shipping →
Is shipping free?
Orders of $99 or more ship free, worldwide. Smaller orders have a flat rate at checkout, which still includes all duties.
Do you ship to my country?
We ship to most countries worldwide — including the US, EU, UK, UAE, Singapore, Japan, and Australia. You can confirm availability for your country at checkout.
How do I track my order?
You’ll receive a FedEx tracking number by email once your order ships. You can also log into your account for real-time updates.
💳 Orders & Payment
What payment methods do you accept?
We accept major cards and PayPal at checkout. All transactions are processed over a secure, encrypted connection.
Can I change or cancel my order?
You can request a cancellation before your order is dispatched by emailing us as soon as possible. Once shipped, an order can’t be canceled — but you’re welcome to reach out about a return once it arrives.
Is my payment information secure?
Yes. Payments are handled by trusted processors over an encrypted connection. We never store your full card details on our servers.
Can I order in bulk or wholesale?
Absolutely. For bulk orders, retail partnerships, or government contracts, email us at sales@air-queenmask.com and our team will help.
🔄 Returns & Refunds
What if I need a return or refund?
Returns and refunds are handled on a case-by-case basis. Email us with your order number and we’ll guide you through the next steps. See our returns policy →
Can I return an opened mask or pad?
For health and safety reasons, opened or used hygiene products cannot be returned once the seal or packaging is broken, unless the item is faulty. Unused, unopened items in original packaging may be eligible.
My order arrived damaged or incorrect — what now?
We take full responsibility. Email us with your order number and a photo, and we’ll arrange a replacement or refund at no extra cost to you.
🇰🇷 About Air Queen
Who is Air Queen Mask Global?
We are the international distributor of Air Queen — the nanofiber brand made by LEMON Co. in Korea. Everything is sourced, stored, and shipped from our Seoul base. More about us →
Are the products authentic?
Yes. Every Air Queen product ships directly from the manufacturer in Korea — no third-party resellers, always the genuine article.
How can I contact you?
Email us anytime at sales@air-queenmask.com, or use our contact page. We typically respond the same business day, from our team in Seoul.

Still have a question?

Our team in Seoul reads every message and usually replies within 24 hours.

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