Privacy Policy

At air-queenmask.com (hereinafter referred to as “we”, “us”, “air-queenmask”, or “Site”),
we are committed to protecting and respecting the privacy of your personal data. This privacy
policy explains how your data is collected, used, transferred and disclosed by air-queenmask.
It applies to data collected when you use our apps or websites, when you interact with us
through social media, email, or phone, or when you participate in our competitions or events.

1 Our commitment to you

We take the protection of your personal data seriously and will process your personal data fairly, lawfully and transparently. This privacy policy describes the personal data we are collecting about you and how it is used.

2 How we secure your data

We have appropriate organizational safeguards and security measures in place to protect your data from being accidentally lost, used or accessed in an unauthorized way, altered or disclosed.

The communication between your browser and our website uses a secure encrypted connection wherever your personal data is involved. We encrypt your data and store it on secure servers hidden behind a firewall.

We require any third party who is contracted to process your personal data on our behalf to have security measures in place to protect your data and to treat such data in accordance with the law.

In the unfortunate event of a personal data breach, we will notify you and any applicable regulator when we are legally required to do so.

3 The personal data we collect

By visiting our website, to complete registration, ordering and notification, we collect and store information for legal use, including but not limited to:

• 3.1 Email address, including email address provided via approved associated third parties.
• 3.2 Shipping and billing address(es), including name, address line, and phone number.
• 3.3 Specific information for payment verification and customs purposes.
• 3.4 Technical data, including IP address, date and time, browser and operating system, the URL you requested, etc.

We also protect all personal information that is collected from you offline, such as through phone calls. If we contact you by telephone regarding an order or payment, we will ask only for the personal information needed to place your order or resolve your issue. When we need to store information related to an order, we enter it into our database through SSL encryption.

While our website is designed for a general audience, we will not knowingly collect any data from children or sell products to children, who are not permitted to use or submit data to the website.

4 How we collect your data

We may collect personal data about you in the following ways:

• 4.1 Direct interactions — you may give us your Identity, Contact, Financial, Transaction, Profile, and Marketing and Communications data by filling in forms, entering information online, or by corresponding with us by post, phone, email, or otherwise. This includes personal data you provide, for example, when you:
• 4.1.1 Create an account or purchase products on our website;
• 4.1.2 Subscribe to our newsletter, discussion boards, social media sites, or create wish lists;
• 4.1.3 Complete a voluntary market research survey;
• 4.1.4 Contact us with an enquiry or to report a problem (by phone, email, social media, or messaging service);
• 4.1.5 Log in to our website via social media.
• 4.2 Indirect interactions — as you interact with our website, we may automatically collect technical data by using cookies, server logs and other similar technologies. Please see the cookie section for further details.
• 4.3 Third parties — we may receive personal data about you from various third parties, including:
• 4.3.1 Associated third parties, including analytics providers such as Google;
• 4.3.2 Affiliate networks through whom you have accessed our website;
• 4.3.3 Social media platforms when you log in to our website using such platforms;
• 4.3.4 Third-party service providers of technical, payment and delivery services.

5 How we use your data

We will only collect and process your personal data where we have a legal basis to do so. As a data controller, the legal basis for our collection and use of your personal data varies depending on the manner and purpose for which we collected it.

• 5.1 We have your consent to do so, or
• 5.2 We need your personal data to perform a contract with you. For example, to process a payment, fulfill your order, or provide customer support connected with an order, or
• 5.3 The processing is in our legitimate interests and not overridden by your rights, or
• 5.4 We have a legal obligation to collect or disclose personal data from you.

Your personal data is used by air-queenmask to support a range of different activities, including:

• 5.5 To create an account and register you as a new customer (either directly or via social media).
• 5.6 To process and deliver your order, including: recording your order details; keeping you informed about the order status; processing payments and refunds; collecting money owed to us; and assisting fraud prevention and detection.
• 5.7 To manage our relationship with you, including: providing information, products and services you request; notifying you about changes to our services, terms or privacy policy; and asking you to leave a review or take a survey.
• 5.8 To enable you to take part in a competition, event, survey, or to receive a reward for shopping with us.
• 5.9 To administer, protect and improve our business and our website/app, including troubleshooting, data analysis, testing, system maintenance, support, reporting and hosting of data; and setting default options such as language and currency.
• 5.10 To deliver relevant website content, online advertisements and information; and to measure the effectiveness of the advertising provided.
• 5.11 To use data analytics to improve our website, products, services, marketing, customer relationships and experiences; and for market research, statistical and survey purposes.
• 5.12 To recommend products, services, discounts, promotions and rewards that may be of interest to you, including by email, post or SMS, and to send newsletters or occasional website news and updates.
• 5.13 To inform or remind you by email of any task carried out via our website which remains uncompleted, such as incomplete orders or abandoned baskets.

We will only use your personal data for the purposes for which we collected it, unless we reasonably consider that we need to use it for another compatible reason. If we wish to use your personal data for an unrelated purpose, we will notify you and explain the legal basis. We may process personal data without your consent where this is required or permitted by law.

We will keep your personal data for no longer than is necessary for the purpose(s) it was provided for and to meet our legal obligations. Further details of the retention periods are available on request.

6 About cookies

We use “cookies” to store specific information about you and track your visits to the Site, either through a computer or via a mobile device. It is common for websites to use cookies to enhance identification of their visitors.

A “cookie” is a small amount of data that is sent to your browser and stored on your computer’s or mobile device’s hard drive. If you do not de-activate or erase the cookie, each time you use the same browser or device to access the Site, our web servers will be notified of your visit and the pattern of your usage. Cookies enable us to remember your information so you do not have to re-enter it every time you use the Site.

In addition, we use cookies to manage the security of our Site; to gather information about usage; to research visiting patterns and conduct interest-based advertising; to assist our partners in tracking visits and processing orders; and to track participation in promotions.

You can determine if and how a cookie will be accepted by configuring the privacy settings of the browser or mobile device you use to access the Site. Adjusting one does not automatically adjust the other, so you may need to set both.

Certain features of the Site depend on cookies. If you choose to block cookies, you may not be able to sign in or use those features, and preferences that depend on cookies may be lost.

We use a range of analytics and targeted advertising tools to display relevant content and online advertisements, deliver relevant marketing communications, and measure advertising effectiveness. For example, we use tools such as Google Analytics, and may also use tools provided by other third parties such as Facebook.

Our website may include links to and from the websites of our partner networks, advertisers and affiliates, or to social media platforms. These websites have their own privacy policies, and we do not accept responsibility or liability for them. Please review their policies before submitting any personal data.

7 How we share your data

We do not sell, rent, trade, license, or otherwise disclose or share your personal or financial information to anyone, except in the following specific situations:

• 7.1 Third-party service providers: Like most online merchants, we sometimes use third-party service providers to perform specific functions on our behalf. Any information disclosed to them is solely to help in their provision of service. For example, we provide your name, shipping address and phone number to our delivery partners in order to guarantee delivery of your orders, and we may use relevant customer information to monitor the quality of the third party’s service.
• 7.2 Legal requirement to disclose information: We may be required to disclose information if subpoenaed, served with a court order, or requested by law-enforcement officials conducting investigations, or if otherwise required by law. We will also release personal information when necessary to protect our legal rights or enforce our Terms of Use and other agreements — for example, to reduce or prevent fraud.
• 7.3 Merger and/or sale of assets: We do not normally sell, trade or rent personal information to other companies. However, we might acquire, merge with, or be acquired by another company, or dispose of some or all of our assets, in which case your personal information could be disclosed to another company, subject to the Privacy Policy in effect.
• 7.4 Non-personally identifiable information: We may share information that does not identify you or any user, such as the number of daily visitors to a particular page, or the size of an order placed on a certain date, with third parties such as advertising partners.

8 Your rights on your personal data

You have several rights under data privacy legislation. Under certain circumstances, you have the right to:

• 8.1 Request access to your personal data;
• 8.2 Request correction of your personal data;
• 8.3 Request erasure of your personal data;
• 8.4 Request restriction of processing of your personal data;
• 8.5 Request the transfer of your personal data;
• 8.6 Object to processing of your personal data;
• 8.7 Object to automated decision making.

If you wish to exercise any of these rights, or have any questions, comments or requests for more information, please email us at sales@air-queenmask.com.

9 Changes to this Privacy Policy

From time to time we may change this privacy policy. If there are any significant changes, we will post updates on our website and applications, or let you know by email.

For any privacy-related questions, contact us at sales@air-queenmask.com.