Shipping & Delivery

Shipped from Korea, duties included

Every Air Queen order ships from Seoul via FedEx Express — with all
customs duties and taxes already paid. The price you see at checkout is the price you pay.

✈️
FedEx Express

Fast, fully-tracked delivery direct from Seoul, typically in 4–6 business days.

💰
Duties Included

DDP shipping — customs and import taxes are already covered. No surprise fees.

🎁
Free Over $99

Orders of $99 or more ship free, worldwide.

The duties-included difference

Buying from overseas usually comes with a nasty surprise: a customs invoice at your door, demanding extra payment before the courier will hand over your parcel. With Air Queen, that never happens.

📦 What “DDP” means for you

We ship DDP — Delivered Duty Paid. That means all import duties and taxes are calculated and paid by us, upfront, before your order even leaves Korea. When your package arrives, there is nothing more to pay. The price at checkout is final — no customs agent knocking, no hidden invoice. It’s the single thing our customers tell us they value most.

How long does delivery take?

Orders ship from our Seoul warehouse via FedEx International Express and typically arrive within 4–6 business days, depending on your location and local customs processing. Orders placed before 2 PM KST usually ship the same business day.

1
Order

You place your order with duties already included.

2
Dispatch

We pack and ship from Seoul, often same day.

3
Track

You get a FedEx tracking number by email.

4
Arrive

Delivered to your door. Nothing more to pay.

Free shipping over $99

Orders totaling $99 or more ship free, anywhere we deliver. For orders under that, a flat shipping rate is calculated at checkout — and remember, that rate still includes duties, so there’s nothing extra later.

Where we ship

We deliver to most countries worldwide. You can confirm availability for your country at checkout. Some of the destinations we ship to most often:

Shipping worldwide
🇺🇸 United States
🇬🇧 United Kingdom
🇨🇦 Canada
🇦🇺 Australia
🇯🇵 Japan
🇸🇬 Singapore
🇦🇪 UAE
🇸🇦 Saudi Arabia
🇩🇪 Germany
🇫🇷 France
and more at checkout

Tracking your order

As soon as your order ships, you’ll receive a FedEx tracking number by email. You can also log into your account at any time to see real-time delivery updates. If tracking ever shows a problem, just email us with your order number and we’ll investigate with the carrier on your behalf.

Shipping questions

Will I have to pay customs or import fees?
No. We ship DDP, so all duties and import taxes are paid upfront and included in your price. There is nothing extra to pay on delivery.
How fast will my order arrive?
Orders typically arrive within 4–6 business days via FedEx Express from Seoul, depending on your location and local customs processing.
Is shipping really free?
Orders of $99 or more ship free, worldwide. Smaller orders have a flat rate calculated at checkout, which still includes all duties.
Do you ship to my country?
We ship to most countries worldwide. The easiest way to confirm is to add an item to your cart and check availability at checkout.
How do I track my package?
You’ll receive a FedEx tracking number by email once your order ships, and you can also check real-time status in your account.
Ready when you are
Korean nanofiber masks, shipped worldwide with duties included.

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